Refund policy
We want your piece to feel right for the moment. If it doesn’t, returning it should be simple. You have 30 days from the day your order is delivered to request a return.
Our 30-day returns policy is in addition to your statutory consumer rights.
What can be returned
To be eligible for a return under our voluntary 30-day policy, your item must be in the same condition you received it: unworn, unused, with all original tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.
If you’re trying on heels, please do so indoors on a clean, soft surface so the soles remain unmarked.
These conditions do not restrict your statutory rights, including your right to inspect and try on eligible items as you would in a shop.
How to start a return
Email us at care@corabellune.com with your order number to request your return.
Once your return has been arranged, we’ll send you instructions on how and where to send your parcel.
Return address: Cora Bellune 24 Ledway Drive Wembley England HA9 9TQ United Kingdom
Please contact us before sending anything back so we can provide the correct return instructions. This does not affect your statutory cancellation rights.
For ordinary change-of-mind returns, customers are responsible for return postage unless we confirm otherwise. Eligible free exchanges and returns of faulty, damaged or incorrect items are handled at no return-shipping cost to you.
Need help? Email care@corabellune.com and a real person from our care team will get back to you.
Damaged, defective or incorrect items
Please check your order as soon as it arrives.
If something is faulty, damaged or different from what you ordered, contact us as soon as possible at care@corabellune.com.
We’ll review the issue and help make it right in accordance with your statutory consumer rights.
Items we can’t accept
Under our voluntary 30-day returns policy, some items cannot be returned, including:
Gift cards
Custom or personalised items
These exclusions do not affect any statutory rights that apply to your purchase.
If an item arrives faulty or damaged, please contact us regardless of its category.
Not sure whether something is returnable? Email us before ordering and we’ll be happy to help.
Free Exchanges
We offer free exchanges within 30 days of delivery.
If you need a different size, colour or style, email us at care@corabellune.com with your order number and the replacement you would prefer.
Once your exchange has been arranged, we’ll provide return instructions for your original item.
For eligible exchanges:
There is no exchange-processing fee.
We cover return postage and standard delivery of the replacement.
Exchanges are subject to product availability.
If you choose a different product with a different price, we’ll confirm any price difference before proceeding.
If your preferred replacement is unavailable, we’ll help you arrange a return and refund in accordance with this policy.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.
If approved, the refund will be sent back to your original payment method within 10 business days, subject to any shorter deadline required by law.
Your bank or card provider may take a little longer to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, email us at care@corabellune.com.
UK Statutory Cancellation Rights
For eligible online purchases, UK consumers generally have the right to cancel within 14 days of receiving their order, without giving a reason.
After notifying us of cancellation, you generally have a further 14 days to return the goods.
To exercise this right, email care@corabellune.com with your order number and a clear statement that you wish to cancel. You do not need our prior approval to exercise this right.
For a statutory cancellation, we will issue the refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier. Any standard outbound delivery charge paid will also be refunded where required by law.
Nothing in this policy affects your statutory rights if an item is faulty, damaged or not as described.