Returns, Refunds & Exchanges

We want your piece to be right for the moment. If it isn't, returning it is simple. You have 30 days from the day your order arrives to request a return.

What we can accept

To return an item, it must be in the same condition you received it: unworn, unused, with the tags still attached and in its original packaging. You'll also need your receipt or proof of purchase.

If you're trying on heels, please do so indoors on a soft surface so the soles stay unmarked.

How to start a return

Email us at care@corabellune.com to request a return.

Once your return is accepted, we'll send you instructions on how and where to send your parcel.

Returns need to come back to:

Cora Bellune
24 Ledway Drive
Wembley
England
HA9 9TQ

Please request a return before sending anything back. Items sent without a return request may not be accepted.

Any questions? Email care@corabellune.com and a real person will help.

Damaged, defective or wrong items

Please check your order as soon as it arrives.

If anything is faulty, damaged, or not what you ordered, contact us straight away at care@corabellune.com and we'll make it right.

Items we can't accept

A few things can't be returned, including gift cards and custom or personalised orders.

If your item arrives faulty, the above still applies, so please get in touch.

Not sure whether your item qualifies? Ask us before you buy.

Exchanges

The quickest way to get the size or style you want is to return the original item.

Once the return is accepted, you can place a new order for the piece you'd like.

Refunds

Once we've received and checked your return, we'll email you to confirm whether it's approved.

If approved, we'll refund your original payment method within 10 business days.

Your bank or card provider may need a little longer to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't received it, email us at care@corabellune.com.